Last update - October 20th, 2020

On this page, you will find updates on the pandemic situation, updates on our clinics, recommendations to prevent the spread of the virus, as well as a summary of resources created by our experts to help you thrive and stay healthy.



Please note that, under the guidance of our medical directors and the TELUS Medical Advisory Council, we are currently not offering serology testing. We will update this page as COVID-19 swab tests become available at some of our locations.
There are a few different tests related to COVID-19, each serving a different purpose:
1. Blood testing
Also known as the serological test or the antibody test, this test entails drawing blood to determine if you have in the past been infected by COVID-19.
2. Swab testing
These kinds of tests are used to determine if you are currently infected. They are usually done by using a nose swab to check for viral genetic material.
Our Position
Following the guidance of our TELUS Medical Advisory Council (MAC), a team of national experts in infectious diseases, public health, occupational health, and the COVID-19 pandemic, we are currently not offering serological testing.
This guidance is due to the emerging science, concerns over reliability, and the challenges associated with false positives in regions like Canada, where there is low prevalence of COVID-19. False positives mean people are still
susceptible to contracting COVID-19 but, thinking they are not, they could choose not to follow physical distancing and public health measures, therefore putting themselves and others at risk.
We will continue to follow guidance from the TELUS Medical Advisory Council as it monitors the emerging science and public health recommendations on serological testing. In the event that a test is both approved by Health Canada and offered by a reputable Canadian lab for use in the community setting, the TELUS MAC will establish guidance on whether and how we should offer, implement, and communicate this test.
As described in a recent announcement to employers from Dr. Bonnie Henry on June 17, serological testing is meant to “focus on informing the public health response and for clinical research investigations only. The current state of scientific evidence does not support the use of serology for routine clinical care, infection control decision-making including guiding the use personal protective equipment (PPE) and adherence to physical distancing practices.”




COVID-19 is a serious health threat, and the situation is evolving daily. While the risk to Canadians is considered high, this does not mean that all Canadians will get the disease. There is an increased risk of more severe outcomes for those 65 years old and over, who have compromised immune systems and/or who have underlying medical conditions. As such, national and provincial health organizations are asking all Canadians to practice physical distancing by staying at home as much as possible and avoid group settings. 

The Government of Canada has also asked all Canadians to avoid non-essential travel outside of Canada until further notice, including cruise ships.

Travelers must also self-isolate for 14 days after returning from travel outside of Canada and monitor their health for fever, cough or difficulty breathing.

There is no treatment or vaccination for COVID-19.




We are pleased to announce that all clinics are open.As we continue to prioritize the health and safety of our clients, patients, and staff, please check individual clinic pages for more details, or call 1-800-361-3493.


As we progress back to offering our full suite of core services – high-quality comprehensive, preventive healthcare – we are doing so with guidelines and measures in place to help keep our clinics safe and our patients and employees healthy. Parts of our Preventive Health Assessments will now be done virtually through a secure online platform to reduce everyone’s risk of exposure.


Please note that we will only accept patients having an appointment.


To help us reduce the risk of transmission, please keep the following guidelines in mind when you visit our clinics:

  • If you are experiencing any symptoms (cough, runny / stuffy nose, fever higher than 37.8 degrees Celsius, and / or sore throat), please call us to reschedule your appointment.
  • Arrive on time for your appointment and avoid arriving too early to help us limit the number of people in our waiting areas.
  • Come alone, unless your situation requires that you be accompanied.
  • Maintain physical distancing measures from staff and other patients.
  • Come to the clinic wearing comfortable clothing suitable to your scheduled tests, such as fitness gear, to limit the use of locker rooms.
  • Wear a non-surgical mask at all times during your visit, keeping your mouth and nose covered at all times. If you do not have your own mask, we will provide you with a cloth mask upon your arrival at the clinic.
  • We only accept contactless payment methods for now (credit and debit cards).

Further instructions will be provided in clinic.


Other measures that we have put in place to reduce the risk of spreading the virus:

  • Screening process for all staff and clients, both prior to and upon arrival at our clinics.
  • Plexiglass screens installed at our reception desks.
  • Increased number of hand sanitizer dispensers and hand washing stations around our clinics.
  • Increased frequency of cleaning services in our clinics.
  • Schedules are adapted to minimize patient overlap in our clinics and ensure appropriate distancing between individuals.
  • Parts of our services are offered virtually to avoid in-person appointments.


Please note that each clinic is developing safety protocols in accordance with their respective provincial guidelines. Please contact your local clinic for details.



As provinces announce phased approaches to reopening their economies following COVID-19 shutdowns, planning for Return to Work (RTW) is top of mind for most employers. But with rapidly changing public health guidelines and multiple factors to consider, this can be a daunting task fraught with unknowns. We are here to help.

Our nationwide team of physicians and industry leaders in occupational health, virtual care, and mental health will guide you through the process of safely reopening your doors — so that your employees and those you serve can get back to business and thrive.


Download the COVID-19: Return to Work Guiding Principles Playbook


Contact us today to learn more about our suite of RTW services and for guidance tailored to your organization. At minimum, we encourage all organizations to consider these four main steps as they build their RTW protocols.


New! To help protect your workforce, Medisys is now offering COVID-19 screening to corporate clients. Please note that the PCR molecular analysis screening test is only offered in Montreal at this time, to asymptomatic employees. For more information, email us at Interested in getting the test in other cities? Let us know!




As we continue to practice physical distancing to help prevent the spread of COVID-19, Medisys and our partners – Copeman and TriFit – help you stay active, healthy and happy during the pandemic.

Whether you have a few minutes or several hours to dedicate daily to your well-being, our resources in various formats will accompany you for several activities to do at home, alone or in families: recipe guides, training videos, live educational webinars, online challenges and more.


Special Selection:


Stay tuned! To stay informed and receive the latest news:

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  2. Follow us on LinkedInFacebook and Instagram


We want to hear from you! If there are specific COVID-19-related topics you want to learn about, whether through a webinar or articles, please send an email at



COVID-19 Alert App

We encourage you to download the Government of Canada's COVID Alert app, which notifies users if they have been exposed to a confirmed case within two meters for more than 15 minutes in the past 14 days. Please be assured that COVID Alert respects your privacy and does not collect any location or personal data, including your name, address, phone contacts or health information.







It is everyone’s responsibility to keep themselves and those around them safe and healthy from COVID-19. Here are the responsibilities everyone has in coronavirus prevention, for themselves and in their community:

  • Practice physical distancing
    • Avoid crowded places and non-essential gatherings
    • Avoid common greetings, such as handshakes and hugs
    • Limit in-person contact with people at higher risk (e.g. older adults and those in poor health)
    • Keep a distance of at least 2 metres from others
    • Stay home as much as possible
  • Wearing a non-medical mask or face covering can be useful for a short period of time, such as when you are grocery shopping as it will help protect others even if you are not showing any symptoms. Consult our homemade face mask guide.
  • Wash your hands as often as possible with soap and water for at least 20 seconds, or use alcohol-based hand sanitizer with >60% alcohol
  • Clean/sanitize high touch surfaces frequently: Toys, toilets, phones, electronics, door handles, bedside tables, television remotes
  • Avoid touching your mouth, eyes, and nose
  • Cough or sneeze into your arm or sleeve
  • Avoid close contact with anyone who has a fever and cough
  • Avoid travelling


Pay attention to misinformation. Follow recommendations provided on official websites:

If you have any questions or concerns, please contact us.