Last update - June 25th, 2020
On this page, you will find updates on the pandemic situation, updates on our clinics, recommendations to prevent the spread of the virus, as well as a summary of resources created by our experts to help you thrive and stay healthy.
COVID-19 is a serious health threat, and the situation is evolving daily. While the risk to Canadians is considered high, this does not mean that all Canadians will get the disease. There is an increased risk of more severe outcomes for those 65 years old and over, who have compromised immune systems and/or who have underlying medical conditions. As such, national and provincial health organizations are asking all Canadians to practice physical distancing by staying at home as much as possible and avoid group settings.
The Government of Canada has also asked all Canadians to avoid non-essential travel outside of Canada until further notice, including cruise ships.
Travelers must also self-isolate for 14 days after returning from travel outside of Canada and monitor their health for fever, cough or difficulty breathing.
There is no treatment or vaccination for COVID-19.
We are pleased to announce that all clinics are open.As we continue to prioritize the health and safety of our clients, patients, and staff, please check individual clinic pages for more details, or call 1-800-361-3493.
As we progress back to offering our full suite of core services – high-quality comprehensive, preventive healthcare – we are doing so with guidelines and measures in place to help keep our clinics safe and our patients and employees healthy. Parts of our Preventive Health Assessments will now be done virtually through a secure online platform to reduce everyone’s risk of exposure.
Please note that we will only accept patients having an appointment.
To help us reduce the risk of transmission, please keep the following guidelines in mind when you visit our clinics:
- If you are experiencing any symptoms (cough, runny / stuffy nose, fever higher than 37.8 degrees Celsius, and / or sore throat), please call us to reschedule your appointment.
- Please reschedule your preventive health assessment if you are 70 years old or older and have an appointment before July 2.
- Arrive on time for your appointment and avoid arriving too early to help us limit the number of people in our waiting areas.
- Come alone, unless your situation requires that you be accompanied.
- Maintain physical distancing measures from staff and other patients.
- Come to the clinic wearing comfortable clothing suitable to your scheduled tests, such as fitness gear, to limit the use of locker rooms.
- Wear a non-surgical mask at all times during your visit, keeping your mouth and nose covered at all times. If you do not have your own mask, we will provide you with a cloth mask upon your arrival at the clinic.
- We only accept contactless payment methods for now (credit and debit cards).
Further instructions will be provided in clinic.
Other measures that we have put in place to reduce the risk of spreading the virus:
- Screening process for all staff and clients, both prior to and upon arrival at our clinics.
- Plexiglass screens installed at our reception desks.
- Increased number of hand sanitizer dispensers and hand washing stations around our clinics.
- Increased frequency of cleaning services in our clinics.
- Schedules are adapted to minimize patient overlap in our clinics and ensure appropriate distancing between individuals.
- Parts of our services are offered virtually to avoid in-person appointments.
Please note that each clinic is developing safety protocols in accordance with their respective provincial guidelines. Please contact your local clinic for details.
RETURN TO WORK
As provinces announce phased approaches to reopening their economies following COVID-19 shutdowns, planning for Return to Work (RTW) is top of mind for most employers. But with rapidly changing public health guidelines and multiple factors to consider, this can be a daunting task fraught with unknowns. We are here to help.
Our nationwide team of physicians and industry leaders in occupational health, virtual care, and mental health will guide you through the process of safely reopening your doors — so that your employees and those you serve can get back to business and thrive.
Contact us today to learn more about our suite of RTW services and for guidance tailored to your organization. At minimum, we encourage all organizations to consider these four main steps as they build their RTW protocols.
TELUS Health has developed a COVID-19 self-assessment tool to help you determine your risk factors and provide direction on how to keep yourself, your family, and your community healthy. The self-assessment tool was developed with guidance from the various provincial health authorities, and is updated regularly.
TOOLS & RESOURCES
As we continue to practice physical distancing to help prevent the spread of COVID-19, Medisys and our partners – Copeman and TriFit – help you stay active, healthy and happy during the pandemic.
Whether you have a few minutes or several hours to dedicate daily to your well-being, our resources in various formats will accompany you for several activities to do at home, alone or in families: recipe guides, training videos, live educational webinars, online challenges and more.
- Your Homemade Face Mask Guide
- Health articles related to COVID-19
- Newsletters : Special COVID-19 issues
- 10-Day Stretch for Success Challenge
- #StayHome Recipe Guide
- #StayHome Virtual Yoga Series
- Weekly Digital Programming
Stay tuned! To stay informed and receive the latest news:
We want to hear from you! If there are specific COVID-19-related topics you want to learn about, whether through a webinar or articles, please send an email at firstname.lastname@example.org
GENERAL HEALTH GUIDELINES
It is everyone’s responsibility to keep themselves and those around them safe and healthy from COVID-19. Here are the responsibilities everyone has in coronavirus prevention, for themselves and in their community:
- Practice physical distancing
- Avoid crowded places and non-essential gatherings
- Avoid common greetings, such as handshakes and hugs
- Limit in-person contact with people at higher risk (e.g. older adults and those in poor health)
- Keep a distance of at least 2 metres from others
- Stay home as much as possible
- Wearing a non-medical mask or face covering can be useful for a short period of time, such as when you are grocery shopping as it will help protect others even if you are not showing any symptoms. Consult our homemade face mask guide.
- Wash your hands as often as possible with soap and water for at least 20 seconds, or use alcohol-based hand sanitizer with >60% alcohol
- Clean/sanitize high touch surfaces frequently: Toys, toilets, phones, electronics, door handles, bedside tables, television remotes
- Avoid touching your mouth, eyes, and nose
- Cough or sneeze into your arm or sleeve
- Avoid close contact with anyone who has a fever and cough
- Avoid travelling
Pay attention to misinformation. Follow recommendations provided on official websites:
- Government of Canada
- Government of Canada – Frequently Asked Questions
- Government of Canada - Rights & Responsibilities as an Employee
- Centers for Diseases Control and Prevention
- Government of Canada – Recommendations for travelers
- World Health Organization
- COVID-19 in Canada by Empower Health
If you have any questions or concerns, please contact us.